The facility features a 40-station Computer-Assisted Telephone Interviewing (CATI) system using Sawtooth Ci3 CATI software. This advanced computer system and supporting software help make the Survey Center one of the most advanced polling organizations in New England.
Our location on the Durham campus of UNH is a tremendous asset which allows us to attract highly educated interviewers and support staff. It also provides easy access to campus based auxiliary services, including mail services, printing services, telecommunications services, electronic bubble-sheet scanning services, and computing and information services.
Telephone Call Center Capabilities
One major advantage of the UNH Survey Center is our Computer-Assisted Telephone Interviewing (CATI) system equipped with Sawtooth Ci3 software. This system enables us to monitor the data collection process to ensure that established procedures are followed and appropriate measures are taken to guarantee the accuracy and reliability of the results.
This enhanced efficiency provides a less expensive and more reliable system of data collection. This, combined with our trained interviewers from the University of New Hampshire student body, leads to more accurate information for our clients.
Telephone interviewers are trained in proper data collection techniques through a formalized interview training class, including role-playing and feedback in addition to the technical methodology of interviewing. Additionally, each interviewer is familiarized with the project survey instrument and specific study protocol.
Throughout the data collection period, ongoing interviewer training sessions are held to ensure data quality is maintained through 1) interviewer success in gaining respondent cooperation and 2) consistency in delivering the survey to respondents. Survey Center professional staff and shift supervisors are responsible for training, supervising, monitoring, and evaluating the interviewer staff throughout the data collection period.
Web Survey Capabilities
For web-based survey projects, the Survey Center uses Qualtrics survey software. This software provides extensive tracking of respondents, flexible design capacity for question experimentation, and a concise user interface for respondents.
UNH Survey Center staff will program your survey using the many different question types, skip logic, and your customized survey template. Clients will have the opportunity to view and test the survey before fielding begins. The Survey Center will coordinate implementation including respondent tracking, sending invitations and survey reminders by email to participants, and incentive management.
Qualtrics offers secure web survey hosting and data management for all projects (For more information about Qualtrics security, click here).
Customize the "look and feel" of your survey to mirror your organization's appearance or use one of our standard templates. The software will allow you to:
- Use your logo and/or images
- Change the color, font, size, and style of survey text and background features
- Add an exit URL at the end of the survey
Mail Survey Resources
The Survey Center offers complete mail survey services. From the questionnaire design to the final report, the Survey Center can handle all your mail survey needs. The Survey Center has complete printing and mailing services, data entry of returned surveys, and complete data analysis. Follow-up tracking is also available on all mail surveys.
The UNH Survey Center has the capacity to print mail surveys in-house and has access to UNH Printing and Mailing Services for larger projects. Data entry is handled on site and all data from mail surveys are double entered to ensure accuracy and quality.
The Survey Center also provides consulting on all aspects of Survey Research projects to the university community and others.
Please contact us about consulting for:
- Questionnaire Design
- Research Design
- Data Collection
- Qualitiative Research (Focus Groups, In-Depth Interviews)
- Secondary Data Analysis
- Statistical Analysis
- Dissemination of research findings to mass media or other public relations entities