Danielle Pillet-Shore

Danielle Pillet-Shore

Phone: (603) 862-2362
Office: Communication, Horton Social Science Center Rm 141, Durham, NH 03824
Pronouns: She/her/hers

DANIELLE PILLET-SHORE earned her Ph.D. in Sociology from the University of California at Los Angeles (UCLA) in 2008, an M.A. in Sociology from UCLA in 2001, and a B.A. in Communication Studies from UCLA in 1998.

Danielle Pillet-Shore’s research aims to discover how human social conduct is organized, coherent and meaningful. She uses the methods of conversation analysis to examine video recorded naturally occurring interactions between people coming together to socialize and/or do work, focusing on how people create and maintain their social and professional relationships, and minimize conflict and maximize social harmony, in everyday life. She is currently investigating how both previously acquainted and unacquainted parties open their face-to-face interactions across a wide variety of settings, as well as how primary school teachers and their students’ parents interact during parent-teacher conferences, the latter of which was awarded a National Academy of Education/Spencer Postdoctoral Fellowship. Dr. Pillet-Shore’s findings have been published in the Communication discipline’s flagship Journal of Communication and Communication Monographs, as well as in Research on Language and Social Interaction, Social Psychology Quarterly, Social Science and Medicine, Language in Society, and Discourse Studies. Professor Pillet-Shore teaches courses on language and social interaction, conversation analysis, and institutional interaction (including in emergency service, legal, medical, family-school, and political contexts). She is the recipient of several top paper awards from the National Communication Association’s Language and Social Interaction Division, and her dissertation was recognized with the Outstanding Dissertation of the Year Award. Dr. Pillet-Shore served as elected Chair of the Language and Social Interaction Division of the National Communication Association, and was commissioned as guest editor for the journal Research on Language and Social Interaction.

Courses Taught

  • CMN 457: Intro Lang & Soc Interaction
  • CMN 588: Analyzing Instit Interaction
  • CMN 666: Conversation Analysis
  • CMN 788: Opening Everyday Interaction


  • Ph.D., Sociology, University of California - Los Angeles
  • M.A., Sociology, University of California - Los Angeles
  • B.A., Communications, University of California - Los Angeles

Research Interests

  • Acute Care/Medicine
  • Animal Communication
  • Anthropology
  • Breastfeeding
  • Broadcast Media
  • Caregivers
  • Child/Maternal Health
  • Children/Youth
  • Classroom Instruction
  • Community and School Relations
  • Culture
  • Early Childhood Education
  • Elementary Education
  • Ethnography
  • Family
  • Fieldwork
  • Health Communication
  • Human Factors
  • Lactation
  • Language and social Interaction; examines video-recorded, naturally-occurring face-to-face casual and professional interactions
  • Mass Communication/Media
  • Medical Sociology
  • Nonverbal Communication
  • Parent Involvement
  • Primary Care
  • Social Control
  • Social Exclusion
  • Social Inclusion
  • Social Psychology
  • Sociolinguistics
  • Sociology
  • Women's Health

Selected Publications

  • Pillet-Shore, D. (2023). Where the Action Is: Positioning Matters in Interaction. In J. Robinson, R. Clift, K. Kendrick, & C. Raymond (Eds.), The Cambridge Handbook of Methods in Conversation Analysis. Cambridge University Press. Retrieved from https://orcid.org/0000-0002-4757-4082

  • Pillet-Shore, D. (2021). Peer conversation about substance (mis)use. SOCIOLOGY OF HEALTH & ILLNESS, 43(3), 732-749. doi:10.1111/1467-9566.13250

  • Pillet-Shore, D. (2021). When to Make the Sensory Social: Registering in Face-to-Face Openings. SYMBOLIC INTERACTION, 44(1), 10-39. doi:10.1002/symb.481

  • Haugh, M., & Pillet-Shore, D. (2018). Getting to know you: Teasing as an invitation to intimacy in initial interactions. DISCOURSE STUDIES, 20(2), 246-269. doi:10.1177/1461445617734936

  • Pillet-Shore, D. (2018). How to Begin. RESEARCH ON LANGUAGE AND SOCIAL INTERACTION, 51(3), 213-231. doi:10.1080/08351813.2018.1485224

  • Pillet-Shore, D. (2018). Arriving: Expanding the Personal State Sequence. RESEARCH ON LANGUAGE AND SOCIAL INTERACTION, 51(3), 232-247. doi:10.1080/08351813.2018.1485225

  • Pillet-Shore, D. (2017). Preference Organization. doi:10.1093/acrefore/9780190228613.013.132

  • Pillet-Shore, D. (2016). Criticizing another's child: How teachers evaluate students during parent-teacher conferences. LANGUAGE IN SOCIETY, 45(1), 33-58. doi:10.1017/S0047404515000809

  • Pillet‐Shore, D. (2015). Complaints. Unknown Journal, 1-7. doi:10.1002/9781118611463.wbielsi145

  • Pillet‐Shore, D. (2015). Compliments. Unknown Journal, 1-6. doi:10.1002/9781118611463.wbielsi127

  • Pillet-Shore, D. (2015). Being a "Good Parent" in Parent-Teacher Conferences. JOURNAL OF COMMUNICATION, 65(2), 373-395. doi:10.1111/jcom.12146

  • Pillet-Shore, D. (2012). Greeting: Displaying Stance Through Prosodic Recipient Design. RESEARCH ON LANGUAGE AND SOCIAL INTERACTION, 45(4), 375-398. doi:10.1080/08351813.2012.724994

  • Pillet-Shore, D. (2012). The Problems with Praise in Parent-Teacher Interaction. COMMUNICATION MONOGRAPHS, 79(2), 181-204. doi:10.1080/03637751.2012.672998

  • Pillet-Shore, D. (2011). Doing Introductions: The Work Involved in Meeting Someone New. COMMUNICATION MONOGRAPHS, 78(1), 73-95. doi:10.1080/03637751.2010.542767

  • Pillet-Shore, D. (2010). Making Way and Making Sense: Including Newcomers in Interaction. SOCIAL PSYCHOLOGY QUARTERLY, 73(2), 152-175. doi:10.1177/0190272510369668

  • Pillet-Shore, D. (2006). Weighing in primary-care nurse-patient interactions. SOCIAL SCIENCE & MEDICINE, 62(2), 407-421. doi:10.1016/j.socscimed.2005.06.013

  • Pillet-Shore, D. (2003). Doing "okay": On the multiple metrics of an assessment. RESEARCH ON LANGUAGE AND SOCIAL INTERACTION, 36(3), 285-319. doi:10.1207/S15327973RLSI3603_03